Cancelation and Return Policy

ClusterOffer.com, under Cluster Level Marketing Private Limited, strives to provide flexibility and convenience with our cancellation policy.

Before Shipment: Customers can cancel orders before they are shipped. Cancellation requests can be made through the ClusterOffer account or by contacting customer service. After Shipment: Orders cannot be canceled once shipped. Customers may return the product upon receipt following the refund policy.

Out of Stock: If the ordered product is out of stock, the seller may cancel the order. Customers will be notified, and a full refund will be issued. Other Reasons: Sellers may cancel orders for other reasons, such as pricing errors. Customers will be informed promptly, and a full refund will be provided.

Processing Time: Refunds for canceled orders will be processed within 3-5 business days. Refund Method: Refunds will be issued to the original payment method. Alternative refund methods may be arranged upon request.

Pre-Orders: Cancellations for pre-order items are subject to the terms and conditions provided at the time of purchase. Bulk Orders: Cancellations for bulk orders will be handled on a case-by-case basis.

Customer Service: Customers can contact ClusterOffer customer service for assistance with cancellations and refunds. Notification: Customers will receive email notifications for all cancellation and refund processes.

Updates and Changes: This cancellation policy may be updated periodically. Customers and sellers will be notified of significant changes.