Refund Policy

ClusterOffer.com, under Cluster Level Marketing Private Limited, aims to ensure customer satisfaction by providing a clear and fair refund policy.

Defective or Damaged Products: Customers are eligible for a full refund or replacement if the product received is defective or damaged. Incorrect Products: If the customer receives a different product from what was ordered, a full refund or replacement will be provided. Change of Mind: Refunds for change of mind are at the seller’s discretion and must be requested within the specified return period.

Initiating a Return: Customers must initiate a return request through their ClusterOffer account or by contacting customer service within 7 days of delivery. Return Authorization: Approved return requests will receive a Return Authorization Number (RAN). Products must be returned with the RAN and in original packaging. Shipping: Return shipping costs are the responsibility of the customer unless the product is defective, damaged, or incorrect.

Inspection: Returned products will be inspected upon receipt. Refunds will be processed within 5-7 business days of inspection. Refund Method: Refunds will be issued to the original payment method. Alternative refund methods may be arranged upon request.

Perishable Goods: Items such as food and flowers are not eligible for refunds. Personalized Products: Customized or personalized items are non-refundable unless defective or damaged. Sale Items: Products marked as final sale are not eligible for refunds.

Promotional Items: Refunds for promotional items may be subject to additional terms and conditions. Bulk Orders: Refunds for bulk orders will be handled on a case-by-case basis.